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Check Out/Payment Problems:

Issues:

1 - Unable to select credit card type or enter any payment information in step 4 on the Check Out page.

2 -Menu boxes, form boxes, etc.; do not allow you to click in and/or enter information.

Cause:

Internet Explorer 9 may not correctly interpret some menus in web sites designed before IE9.

Resolution:

IE9 has an option to turn on a "Compatibility View" for web sites designed for older browsers.

                  1 - There are several icons that appear at the end of the web site address box at the top of your browser window. Check to see if the icon that appears to be a page torn in half is off (gray) or on (blue).

                  2 - If it is not on (blue), move your mouse over that icon and click to turn on "Compatibility View".

                  3 - After clicking on the torn page icon, the page will reload and go back to step 1 on the Check Out page.

                  4 - Continue through steps 1-3 on the Check Out page (the information you have previously entered should . When you get to step 4 you will be able to select a credit card type and enter your payment information

         - If "Compatibility View" is already turned on (is blue) this is not your problem. We can still help you complete an order and receive the items you want.

                  1 - If you have already created an account, prior to beginning to add items to your shopping cart, you items are stored in you shopping cart and we can access that information and complete your order for you. Please call us at (801) 444-3828 ext-101

                  2 - If you have not created an account, you should:

                      a - Print your order from the shopping cart window to insure you do not have to go back and browse to find all the items (you may have to re-enter them, but can use the item number to quickly search and add them to your order).

                      b - Click on the "Login / Register" link at the top of any page on our site and create an account with your username (email) and your chosen password. Once you have done this the items in your shopping cart should be linked to your account (you were asked to print the contents of your cart in case they are no longer in your cart so you can quickly add them after creating your account).

                      c - If after following the previous 2 steps and turning on Compatibility View you are still unable to complete the Check Out process please call us at (801) 444-3828 ext-101 to help complete your order

Payment Policy:

All orders must be paid with US currency.

We accept Visa, MasterCard, American Express, Discover or PayPal.

Utah residents must pay sales tax.

Credit card orders MUST include the correct address that the credit card bill is mailed to in the "BILL TO" section at check out. If this comes through as "address not matching", your order will be delayed until we contact you and determine the correct bill to address.
* Please include 3 or 4 digit security code from signature strip on back of card. (AMEX cards - number is printed on the front after your embossed card number)
This is for the protection of all card holders against fraudulent charges.

Check/Money Order: Sorry, we no longer accept checks or money orders for online orders.

 

Inventory:

We make every effort to have items in stock. If we are out of an item you have ordered we will call to see if you want us to hold your order, or ship the order without that item and deduct the cost from your charge. We do not do back orders.

If paying by check, whenever possible, please place your order through the shopping cart so that the inventory is subtracted and held for you.

 

Shipping:

Orders generally take 7-10 business days (M-F) to be processed and shipped.

* Subject to change depending on volume of orders received.
** Custom orders - please add 3-5 working days for your items to be created.

Email confirmation is sent with shipping information after your order is processed. (when an email address is provided)

 

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International shipping - Orders shipped OUTSIDE the continental United States will be charged ACTUAL shipping. Orders shipped via FedEx and UPS or US Postal Service will be quoted estimated shipping at time of checkout. We will email you the total shipping, if different from the estimated shipping, and charge your card the difference once your order is packed and we have the shipping costs.

 

Taxes, Duties, Fees, etc. - Orders shipped internationally may be subject to customs, duties, taxes or other fees.  All such fees are the responsibility of the individual to whom the package(s) are shipped.  These fees vary and cannot be estimated by the shipper and will not be reimbursed. 


We ship to the following countries:
Australia, Austria, Brazil, Canada, Chile, Costa Rica, Denmark, France, Germany, Hong Kong, Indonesia, Italy, Japan, Netherlands, New Zealand, Norway, South Africa, United Kingdom (Great Britain)

 

Express Shipping is available at checkout. This is for the shipping only. No rush service is currently available for time in warehouse. If you need your order by a certain date, please note in the comments section during checkout. We will make every effort to accommodate your needs.

 

Return:

Please note: Image colors viewed on computer screens may not match the actual colors of the products. If you are not satisfied with the colors of a product after you have received your order, you may return those items following our normal return policy below.

  • You must contact us within five days of receipt of your order.
  • No returns after 15 days of receipt of your order.
  • We do not offer returns on: Idea books, or Customs of any kind including: Custom colors for Die Cuts or Lasers, Laser Names and Fabulous Names, and any personalized products.
  • Any returns must be in salable condition, in original, un-opened packaging.
    • A refund or credit, whichever you prefer, will be given after the return is received in salable condition.
  • All returns are subject to a 15% restocking fee. *Determined on a per order/situation basis.
  • Return shipping is the customers responsibility.
  • If an order is canceled after it has been processed, it is considered a return and may be subject to a restocking fee.
    Once a custom order is built, you will be charged for setup fees.
  • Damaged products may have to be returned. They will be exchanged with the same item.

Damaged Shipments:

  • You must contact us within five days of receipt of your order.
  • All items and the original packaging must be kept together for insurance claims.

Order Errors:

  • You must contact us within five days of receipt of your order.
  • Correct items will be shipped with prepaid return shipping envelope/label. Incorrect items must be returned.

Customer Service:

For any issues related to orders, please contact Customer Service.

Your receipt was made available for you to print after you completed the checkout process. You will also receive a confirmation email with a link to view your order. (you will have to, or should already be logged in for the link to work).

Make Checks Payable to:
SCRAPBOOK CUSTOMS, INC.
Mailing Address:
(use for US Post Office mail)
PO BOX 185
KAYSVILLE, UT 84037
 
 
Retail Phone:
(801) 444.3828 ext. 105
 
 
Email:
Customer Service
 
 
Physical Address:
(use for UPS & Fed-Ex)
1343 W. FLINT MEADOW DR. STE. 5
KAYSVILLE, UT 84037

 

Privacy Policy:

Scrapbook Customs / Stamping Station does not sale or share customer information with anyone. We may use your information to inform you of; changes in policy, special offers, events and other items of interest based on your purchases and other information you have provided to Scrapbook Customs / Stamping Station. If you have opted to join our email mailing list, you may be contacted through mass emails, sent by Scrapbook Customs / Stamping Station directly. You can opt out of the email mailing list by clicking on the link at the bottom of any email received from this list.


All products on this site are trademarks, registered trademarks or copyright of their respective company and used with permission.

2010-2015 Scrapbook Customs, Inc. All Rights Reserved / Copyright 2003-2010 Stamping Station Retail

 

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